Technology Helps your Insurance Wholesaler in NY Offer Superior Service
Since my father, David Cohen, first founded The DBL Center back in 1976, we have always focused on concierge-level service for our brokers. My father liked to frequent boutique hotels on vacation, and he wanted to model that personalized service as an insurance wholesaler in NY.
That level of service wasn’t seen in the insurance industry at that time. Now, more than four decades later, The DBL Center continues breaking new ground as a wholesale insurance broker.
In the past few years, we’ve begun leveraging technology to provide the best service to our brokers, staying on the cutting edge of industry news, and delivering resources brokers need to retain business, remain competitive, and deliver the highest level of service to their clients.
You may have noticed some new features and functionality added to our website recently. Let us walk you through the ways we are using technology to help our insurance brokers grow their book of business.
24/7 Chat Feature Ensures We’re Here to Help
Chat-bots are all the rage on customer service-oriented websites today. They make it easy for customers to get answers to their questions round-the-clock.
The problem? You never know if you’re speaking to a real, knowledgeable company representative or a sophisticated artificial intelligence (AI) program with only basic, high-level answers.
The 24/7 chat feature on The DBL Center website always connects you directly to a wholesale insurance expert with answers to every question you might have. We don’t outsource the service. You are always chatting with one of The DBL Center team. We can answer questions or take it to the next level and jump on the phone to help you write your NJ TDB, New York DBL or enriched DBL coverage, or Massachusetts PFML policies immediately, along with Group Ancillary Benefits.
If you reach out after business hours, we may have to wait until the next business day to provide you with an accurate quote from our top-rated carriers. But we can get the process started at any time. It’s just one more way we are able to provide personalized service as an insurance wholesaler in NY and beyond.
Broker Dashboard Provides the Insights You Need to Retain Business
Our proprietary Broker Dashboard continues to grow in popularity, giving insurance brokers a way to track renewals, cancellations, and commissions easily. This became extremely valuable during the Q4 2019, when we helped Shelterpoint transition 5,000+ Statutory policies from Wesco to their company.
Brokers receive bi-monthly reminders about cases that are pending non-pay, helping carriers like Shelterpoint and Standard Security receive payment in a timely manner. This also helps our brokers avoid losing business due to non-paying customers who might decide to write the policy somewhere else. Not only are we a full-service insurance wholesaler in NY, but your back-office team. Just think of Broker Dashboard as your “friendly neighborhood bill collector.”
We’re also using the data from Broker Dashboard to gain insights that will help us serve our brokers better. Your information – and your customers’ information – remains completely secure and confidential in the Broker Dashboard app. But we can track trends that will help us provide the best products, be more proactive about pending cancellations, and learn why clients switch carriers. This knowledge will help us provide more of the products and service your clients need and want.
Faster Website Gives You News, Insights, and Quotes Faster from Any Device
Maintaining our position as a top insurance wholesaler in NY means being as responsive as possible to our clients’ needs – and that includes our website. No one has time to sit around waiting for pages to load anymore. Whether you want to read our latest blog post, need information on Massachusetts PFML or need a quote for enriched DBL under 50 lives, you need our site to load in a snap – wherever you might be.
We recently updated our website with the latest technology, enabling it to load more quickly on mobile devices so we can serve our brokers better – even faster!
Disruptive Technology, Traditionally Personalized Service
The DBL Center prides ourselves on combining disruptive technology with the personalized service that was so important to David Cohen when he started the company. From our new chat function to our video series, we are on top of the trends that make it easier to stay connected to our brokers, delivering the service you’d expect from a top insurance wholesaler in NY and beyond.
Michael Cohen of The DBL Center Addresses HR Directors about Ancillary Benefits
Survey says: Employees want ancillary benefits.
HR directors, recruiters, small business owners, and CEOs, especially in the fields of healthcare and the tech sector, where top employees are in high demand, frequently seek ways to differentiate their company and attract the best talent.
Some companies resort to gimmicks, others to generous BYOD policies that leave their IT departments scrambling and their systems at a security risk, but nearly every top company wants to find easy, affordable ways to entice employees.
Additionally, companies struggle with maintaining a desirable corporate culture and high employee morale.
The smartest organizations often find the answers to the recruiting and retention dilemmas in competitive benefits packages.
With health insurance premiums on the rise, many employers are filling the gaps with ancillary coverage in the form of vision coverage, dental benefits, and Group Life / AD&D insurance for their employees. We see this in action everyday here at The DBL Center, as we write hundreds of policies each month ancillary benefits and enriched DBL coverage for insurance brokers, as well as our direct corporate customers.
That’s why when DBL Center partner Michael Cohen had the opportunity to share his thoughts with top recruiting and job finding site, CareerCo.com, he didn’t hesitate. In an informative piece designed to educate HR directors and CEOs on additional benefits they can offer to raise employee morale and improve recruiting and retention, Cohen touted the advantages of life insurance, vision, and dental coverage. You can read the full article, and learn about the five benefits that help companies attract top talent, here.
As The DBL Center grows, with our new website, a newsletter, weekly tips and insight on the state of the insurance industry, and new clients every day, we are in an even better position to help our customers. It’s all part of the white glove service we provide to brokers every day as a top insurance wholesaler.
From mentoring and guiding new brokers, managing an experienced brokers’ book of business so he can continue his own expansion, or reaching out directly to those who make the insurance purchasing decisions to help them with their choices, we are here to do so much more than sell insurance. We are here to share our knowledge and experience in order to help our customers earn more commission and help the industry to grow.
Look for more from us, on this page, through social media channels, and across the web, as we share our views on enhanced disability coverage, ancillary group benefits, and how to make it all work for you, whether you’re a broker or a buyer.
Would you like to connect with us? Follow us on LinkedIn or reach out here with questions, comments, or topics you’d like to see us cover.
